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Frequently asked questions
What is local pickup?
Local pickup is for customers who live in Eastern NC (including but not limited to Greenville, Winterville, Ayden, Grifton, Kinston areas) who can meet locally to pickup their orders. This will save you the cost of shipping.
Pickup locations are available near Winterville fire tower road, Winterville Sam's Club, Grifton downtown area and Kinston downtown area. I will email and text you after I receive the order so we can arrange a pick up time and localtion at your earliest convenience.
What is local pickup?
Under "Your Order" (left side of the check out page", choose "Local Pickup" under "Shipping", then your shipping fees will be waived. Then you can either choose "pay upon delivery" or "Credit Card/Debit Card" payment method for check out.
What is my order was delivered but I can't find it?
1. Check all side doors and your mailbox, with neighbors,or ask your family/friends who live with you if they got the package for you. 2. Wait a coupl of days - USPS delivery vans have GPS that sometimes automatically updates a shipment as "delivered" prematurely. 3. Contact the local post office, provide the tracking number, and let them know what happened to see if they can identify and solve the problem.
What is "Pay upon delivery"?
"Pay upon delivery" is an option for your to see and examine the products before paying for them.
If you are satisfied with the products, you can pay with cash, check, Venmo, Cash App, Paypal or Credit Card.
If you are not satisfied with the products, you do not have to pay for them, or you can request an exchange.
This payment method is only available for "Local Pickup" Option.
What is the turnaround time?
Most of the products are made to order. It will take approximately 24-48 hours to fulfil the order, due to the waiting time between paint/finish coats.
If you are purchsing personalized items, extra designing time and proofreading time will be added before the production of the item. The length of this time depends on your responsiveness to email/text communication, and the time it needs to find the design you like.
What is the Shipping Method and Time?
Shipment will be fulfilled via USPS, and the delivery time will depend on your location. A tracking number will be emailed to you once the order is shipped.
What is your refund policy?
I will refund you the full amount of the product(s) plus taxes if you are not satisfied with the product(s).
Refund will be returned to you with your original payment method.
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